Questions About Payments

Do I need a credit card to open an account today?

Yes. If you want to open your account today. If you don't have a credit/debit card, we will accept payment by check or money order. However, we will not activate your account until we have received your payment.

What are my payment options?

We accept Checks, Money Orders, Visa, MasterCard, American Express and Discover Card.

Automatic Billing
If you prefer, we will bill your credit/debit card automatically on the 12th of each month.

*NOTE*
If you sign up online using your credit card but do not want us to automatically bill your card each month, please call contact our office.

Pay Online
You can make payment on your account through our website and secured server. Click on the Make A Payment link at the top of page.

Check or Money Order Mail-In Payments
Send Payments to:
Dependanet
1641 W. Voltaire Avenue
Phoenix, AZ 85029

What about my invoices?

All invoices are sent via electronic mail (email) and are sent to the email address you specify.
We do not mail hard copy invoices to your residence or office.
Please be sure that we have the correct e-mail address on file.

When is my bill due?

Invoices are sent out on the 12th of each month covering the upcoming months service. Example: Your August 12th invoice is for September service. Mail-in payments are due by the 28th of the month.

Please Read...
If we have not received your payment by the 1st of the month, your account will be suspended and a $10 late fee will be added to your balance. The balance including late fee must be paid prior to turning your service back on.

What if my payment is going to be late?

Contact our office. We will make exceptions with prior notice from customers if they are going to be late.